Frequently asked questions

Simply email us with your requirements, the type of clothing, the quantities and, if available, your logo. If you need advice, we will be happy to help. You are also welcome to visit our studio.

After receiving your request, we review the information and send you a no-obligation quotation. Once the quotation has been approved and any required payment has been received, we order the clothing and start production. We will contact you when your order is ready.

Yes. Requesting a quotation is completely free and without obligation. Send us your requirements, quantities and logo, and we will prepare a suitable quotation.

No. Whether you need one printed or embroidered item or a large order of hundreds of pieces, you are welcome at Donkey Designs.

We usually respond within one working day. Larger or more complex requests may take a little longer.

For many orders, payment is required in advance. Established business customers may be able to pay after delivery in certain cases.

Private customers usually pay in advance. Depending on the order, business customers may arrange payment afterwards.

You can pay by debit card, cash, bank transfer, iDEAL or Wero.

This is often possible provided production has not yet started. Please contact us as soon as possible.

You may cancel your order before production begins. If the clothing or decorations have already been ordered or produced, costs may apply.

Our standard production time is approximately approximately 10 working days after the order and design have been approved. Larger orders or busy periods may require additional time.

Possibly. Contact us as soon as possible and we will check whether your required delivery date is achievable.

Yes. We ship throughout the Netherlands and Belgium. You can also collect your order from our studio in Haarlem.

Shipping costs depend on the size, weight and contents of the order. Small parcels start at €7.50, while large boxes are shipped from approximately €25.00. Our parcels are always insured.

Yes, we also ship to Belgium.

Yes. Please let us know in advance who will be collecting your order.

We prefer AI, EPS, PDF or SVG files. If you only have a PNG, JPG or another format, please send it to us and we will check what is possible.

No, we do not design logos. If you need a new logo, we recommend contacting a graphic designer. Once your logo is ready, we will be happy to print or embroider it onto your clothing.

We can often make small adjustments, such as changing text or preparing a simple logo for production. For larger or more complex design work, we recommend contacting a graphic designer.

If your logo is unsuitable for printing or embroidery, it is best to have it adjusted by a graphic designer. In some cases, we can prepare it for production. Additional charges may apply depending on the work required.

For orders of more than 50 items, we can produce a physical sample print so that you can see how the design will look on the clothing.

Yes. For orders of 10 items or more, we can create a digital mock-up. For smaller quantities, this may be possible by arrangement.

Printing is ideal for full-colour designs, photographs, sportswear and smaller quantities.

Embroidery creates a premium, professional and highly durable finish. It is ideal for polo shirts, hoodies, sweatshirts, jackets, caps and workwear.

If you are unsure, we will be happy to advise you.

Not always. Thin fabrics, sports shirts and some sleeveless garments are less suitable for embroidery. In those cases, we recommend a professional print.

The back of the embroidery may feel uncomfortable against a baby’s sensitive skin. We therefore usually recommend a professional print for baby clothing.

Yes. A logo must first be digitised into a special embroidery file that tells the embroidery machine how to stitch the design.

An embroidery file usually costs between €45 and €65. The final price depends on the size and complexity of the logo.

Yes. We keep your embroidery file for as long as Donkey Designs remains in business. This allows us to produce repeat orders without charging the digitisation fee again.

Yes. We can embroider logos using up to 15 different colours.

Of course. For example, you can combine a chest logo, back logo and sleeve logo.

Depending on the garment, we can print or embroider sleeves and various other positions. We can print collars, but we cannot embroider them. We only embroider caps supplied by Donkey Designs.

Yes. Our professional transfer-printing technique allows us to produce bright white prints on dark clothing.

The maximum print size is approximately 33 × 45 cm.

A standard chest logo is usually between 8 and 10 cm wide. We always adjust the size to suit the logo and the garment.

Yes. We can produce both large back prints and large embroidered back logos.

With normal use and proper care, a professional print can remain in good condition for years. Its lifespan depends on how the garment is used and washed.

Generally, yes. Embroidery is highly resistant to wear and often lasts as long as the garment itself.

Yes. You may supply your own clothing for printing or embroidery. We always check whether the material is suitable before starting production.

This depends on your profession. For intensive use, we recommend strong, durable materials designed to remain in good condition.

For sports, we recommend lightweight, breathable and moisture-wicking fabrics that remain comfortable while moving.

Yes. We also supply sustainably and organically produced clothing.

Often, yes. Many collections are available in different fits and sizes for women, men and children.

Yes. Many of our garments are available in larger sizes.

Yes. You can combine different sizes within one order.

Yes. For most garments, you can combine several colours within the same order.

We have fitting samples available for many garments, allowing you to choose the correct size before ordering.

Yes. Our website features an extensive online clothing catalogue in which you can easily search for suitable garments.

Yes. You can also order plain, undecorated clothing from us.

Yes. We print names, back numbers, initials and other personalised text.

Yes. This is commonly requested for sports teams, businesses and events.

Yes. Because we retain your details and logo, we can easily reproduce the same clothing for future orders.

Yes. We provide workwear for construction companies, hospitality businesses, healthcare organisations, shops, offices and many other industries.

Yes. We regularly supply clothing for schools, sports clubs, events, foundations and other organisations.

Yes. In addition to clothing, we personalise mugs, bags, caps and various other products.

We recommend washing printed clothing inside out at a maximum of 30°C. Do not use fabric softener and preferably allow the clothing to air-dry.

No. We recommend not putting printed clothing in a tumble dryer.

No. Iron the garment inside out and never place the iron directly onto the print.

Embroidered clothing can normally be washed according to the care label of the garment.

Yes. We provide a three-month warranty covering manufacturing and production faults. Damage caused by incorrect washing, normal wear and tear or improper use is not covered.

Our shop and production studio are located in central Haarlem. You are welcome to visit us for advice, to view clothing or to collect your order.

No. We welcome customers during our regular opening hours.

Donkey Designs stands for quality, personal service and honest advice. We take the time to understand your requirements, produce high-quality printing and embroidery, and ensure that your clothing has a professional finish.